Salesforce Record Type
What is Record Type?
Record type is a point and click tool provided by Salesforce which helps you to configure different business processes, assign page layouts, and pick-list values for standard and custom objects. Salesforce Record types can be assigned to user profiles and can be used in different ways. For example
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Importance of Salesforce Certification:
In this world of intense competition, where everyone is trying hard to obtain their dream job. its become critical to possess something which makes you different from the other.
Read MoreSalesforce to Discontinue Workflow Rules and Process Builder
Salesforce announced at Dreamforce 21 that Workflow Rules and Process Builder will be deprecated, And encourage everyone to move to Flow.
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AppExchange is a marketplace with a wide range of Salesforce products and consulting service. Its hosts more than 5000 apps, which are organised by categories, price, and industry solutions. Its fast growing marketplace with innovative products, of which 30% of apps are free.
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Introduction:
One of the problem, Today’s customer service agent facing is that they are not able to quickly identify whether the customer on the phone is really entitled to get customer support. Service agent spends a lot of time in inquiring many different systems to find the answer, and thats leads to increase in call time and cost of price per call.
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