Call us Today +1 630 534 0220

What is Salesforce Health Cloud?

Salesforce introduced the Health Cloud in 2016 as part of its large-scale effort to compete with the likes of SAP and Oracle with industry-specific software.

Salesforce Health Cloud is a CRM system for patients and providers  where Patients can view treatment plans from healthcare professionals and  communicate with them, find answers to commonly asked questions and fill out  important paperwork in advance of appointments to save time.

It is often asked what  is  the difference between Salesforce Health Cloud and EHR software.In general, EHR vendors do not promote the ability for customers to significantly customize their applications. Nor do they connect an ecosystem of third party developers and products. EHR systems tend to be purpose-built systems for which the vendors are completely responsible for continuous improvement. This is a main difference from Salesforce Health Cloud.

Key Reasons to use Salesforce as Healthcare CRM:

Patient 360 Degree View:

  • All information regarding a specific patient is stored in a single place in the cloud. These data are secured and accessible  only to those users who have been granted access.

  • As a result, a healthcare worker with access can easily get a single view of the patient history. All the care plans, timelines, clinical and nonclinical records are available to the provider in a matter of a few clicks.

  • Not only that, the system provides an opportunity to share this information with the patient, and vice versa, for the patient to share some information with their provider.


  • Health Cloud can actually help healthcare  organizations better react to and even predict patient needs. This is achieved thanks to Einstein AI.

  • It uses the CMS Hierarchical Condition Categories (HCC) risk scoring model to assign a risk score to each patient. By using the HCC scoring model, providers and administrators get a complete view of the trends affecting their patients.

  • Consequently , there are opportunities to offer highly personalized care plans, which brings service at hospitals and clinics to a whole new level of excellence.

Salesforce Appexchange:

  • Salesforce AppExchange is a fast growing marketplace with innovative products, of which 30% of apps are free. its provides  many applications specifically built to the needs of healthcare organizations.

  • These are collaboration solutions, workforce management tools, electronic patient records (EPR) apps and more.

  • Examples of third-party software vendor products listed on the Salesforce AppExchange include RideToHealth and myStrength Behavioral Health etc.


  • In order to make the most of the solution, it is necessary to properly integrate the Health Cloud into the existing software infrastructure of the healthcare organization.

  • With the acquisition of MuleSoft, Salesforce now has more native integration capabilities and is able to connect to its legacy and on-premise rivals.

  • In addition to that , there are some no- code tools available on AppExchange to integrate EHR with Health cloud.

Real-time Connectivity:

  • Salesforce Health Cloud uses the forces of the cloud, social and mobile technologies to create an environment that enables everyone from admins to patients to specialists to get the information they need at any time and on any device.

  • Having the important information available in real-time, can significantly reduce the queue in hospitals and clinics which help organizations with large workloads.

For more information on Salesforce  implementation, customization, training please contact us today.

Do You Need more information?

For any further information / query regarding Technology, please email us at
OR call us on +1 630 534 0220, Alternately you can request for information by filling up Contact Us

facebooktwittergoogle_plusredditpinterestlinkedinmailby feather

Leave a Reply

Your email address will not be published. Required fields are marked *