What is Salesforce Health Cloud?
Salesforce introduced the Health Cloud in 2016 as part of its large-scale effort to compete with the likes of SAP and Oracle with industry-specific software.
Salesforce Health Cloud is a CRM system for patients and providers where Patients can view treatment plans from healthcare professionals and communicate with them, find answers to commonly asked questions and fill out important paperwork in advance of appointments to save time.
It is often asked what is the difference between Salesforce Health Cloud and EHR software.In general, EHR vendors do not promote the ability for customers to significantly customize their applications. Nor do they connect an ecosystem of third party developers and products. EHR systems tend to be purpose-built systems for which the vendors are completely responsible for continuous improvement. This is a main difference from Salesforce Health Cloud.
Key Reasons to use Salesforce as Healthcare CRM:
Patient 360 Degree View:
- All information regarding a specific patient is stored in a single place in the cloud. These data are secured and accessible only to those users who have been granted access.
- As a result, a healthcare worker with access can easily get a single view of the patient history. All the care plans, timelines, clinical and nonclinical records are available to the provider in a matter of a few clicks.
- Not only that, the system provides an opportunity to share this information with the patient, and vice versa, for the patient to share some information with their provider.
AI:
- Health Cloud can actually help healthcare organizations better react to and even predict patient needs. This is achieved thanks to Einstein AI.
- It uses the CMS Hierarchical Condition Categories (HCC) risk scoring model to assign a risk score to each patient. By using the HCC scoring model, providers and administrators get a complete view of the trends affecting their patients.
- Consequently , there are opportunities to offer highly personalized care plans, which brings service at hospitals and clinics to a whole new level of excellence.
Salesforce Appexchange:
- Salesforce AppExchange is a fast growing marketplace with innovative products, of which 30% of apps are free. its provides many applications specifically built to the needs of healthcare organizations.
- These are collaboration solutions, workforce management tools, electronic patient records (EPR) apps and more.
- Examples of third-party software vendor products listed on the Salesforce AppExchange include RideToHealth and myStrength Behavioral Health etc.
Integration:
- In order to make the most of the solution, it is necessary to properly integrate the Health Cloud into the existing software infrastructure of the healthcare organization.
- With the acquisition of MuleSoft, Salesforce now has more native integration capabilities and is able to connect to its legacy and on-premise rivals.
- In addition to that , there are some no- code tools available on AppExchange to integrate EHR with Health cloud.
Real-time Connectivity:
- Salesforce Health Cloud uses the forces of the cloud, social and mobile technologies to create an environment that enables everyone from admins to patients to specialists to get the information they need at any time and on any device.
- Having the important information available in real-time, can significantly reduce the queue in hospitals and clinics which help organizations with large workloads.
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