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Effective communication and collaboration are the cornerstones of any successful organisation. Salesforce, a pioneer in the Customer Relationship Management (CRM) industry, recognized the importance of these aspects and introduced Salesforce Chatter—an innovative solution designed to transform the way businesses communicate and collaborate internally. In this blog post, we’ll dive deep into Salesforce Chatter and explore how it fosters internal collaboration and communication within organisations.

What is Salesforce Chatter?

Salesforce Chatter is an enterprise social networking platform that integrates seamlessly with Salesforce CRM. It brings the power of social media into the workplace, allowing employees to connect, communicate, and collaborate in real-time. Chatter combines the best features of popular social networks with a secure and private environment suitable for business use.

Key Features of Salesforce Chatter:

1. Feeds and Profiles: Salesforce Chatter offers a familiar social media-style feed where users can post updates, share files, and comment on posts. Each user has a profile with essential information and a feed of their activity within the organisation.
2. Groups: Users can create and join groups based on projects, departments, or interests. Group members can collaborate, share files, and have group-specific discussions.
3. Files: Chatter allows users to upload and share files, making document collaboration and version control effortless. Files can be previewed, commented on, and shared securely.
4. Notifications: Users receive real-time notifications about updates, mentions, and comments, ensuring they stay informed and engaged.
5. Chatter Mobile: Chatter is available as a mobile app, enabling employees to stay connected and collaborate on the go.

Benefits of Salesforce Chatter:

1. Improved Communication: Chatter breaks down communication silos within an organisation. Employees can easily share information, ask questions, and provide updates, fostering transparent and open communication.
2. Enhanced Collaboration: With Chatter, collaboration becomes seamless. Teams can work together on projects, share files, and receive feedback in real-time, boosting productivity.
3. Knowledge Sharing: Chatter serves as a knowledge repository. Users can post best practices, tips, and insights, creating a valuable resource for the entire organisation.
4. Increased Engagement: The social media-style interface encourages user engagement. Employees are more likely to participate actively in discussions and stay updated on important company news.
5. Integration with CRM: Chatter is deeply integrated with Salesforce CRM. Teams can discuss leads, opportunities, and customer interactions right where they need it, improving cross-functional collaboration.

Use Cases for Salesforce Chatter:

1. Sales Teams: Sales reps can collaborate on opportunities, share sales collateral, and get real-time updates on customer interactions.
2. Customer Support: Support teams can discuss and resolve customer issues collaboratively, ensuring a high level of service.
3. Project Management: Project teams can create groups for each project, share project files, and have project-specific discussions.
4. HR and Onboarding: HR can use Chatter to onboard new employees, share company policies, and answer common HR-related questions.
5. Company Announcements: Chatter can be used for company-wide announcements, ensuring everyone stays informed.


Salesforce Chatter revolutionises internal communication and collaboration, helping organisations break down communication barriers and work more efficiently. By combining the power of social networking with the needs of the business environment, Chatter transforms the way teams interact and share information. Whether it’s sales, support, project management, or HR, Salesforce Chatter is a versatile tool that fosters collaboration, enhances communication, and contributes to a more productive and connected workplace.

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