What is vTiger CRM:
What is Sugar CRM:
The Sugar CRM project was started with the belief that open source technologies had reached a point of maturation where a fast, flexible and feature-rich product could be delivered to companies who did not have money to burn. In less than two years, Sugar CRM has proven that a best-in-class CRM system can be built and delivered to customers in a more economical fashion.
Comparison Matrix of vTiger v/s Sugar:
|
Comparison Matrix |
||||
|
Module / Feature |
VTiger CRM 6.1 |
SugarCRM 7.2 |
||
| OpenSource Edition |
Community Edition |
Enterprise Edition (PAID) |
||
| Marketing Automation | ||||
| Campaigns |
Yes |
Yes |
Yes |
|
| Campaign Dashboard |
Yes |
Yes |
Yes |
|
| Email Marketing |
Yes |
No |
Yes |
|
| Web-to-Lead Forms |
Yes |
No |
Yes |
|
| List Management |
No |
No |
Yes |
|
| Marketing Reports |
Yes |
No |
Yes |
|
| SMS Notifier |
Yes |
No |
||
| Newsletter Management |
No |
Yes |
Yes |
|
| Sales Force Automation | ||||
| Leads |
Yes |
Yes |
Yes |
|
| Contacts |
Yes |
Yes |
Yes |
|
| Potentials / Opportunities |
Yes |
Yes |
Yes |
|
| Accounts |
Yes |
Yes |
Yes |
|
| Activities |
Yes |
Yes |
Yes |
|
| Documents |
Yes |
No |
Yes |
|
| Contracts |
Yes |
No |
Yes |
|
| Products |
Yes |
No |
Yes |
|
| Quotes |
Yes |
No |
Yes |
|
| Sales |
Yes |
No |
No |
|
| Invoice |
Yes |
No |
No |
|
| Purchase Order |
Yes |
No |
No |
|
| Account Hierarchy |
Yes |
No |
No |
|
| Recycle Bin |
Yes |
No |
No |
|
| Reporting | ||||
| Sales Trends |
Yes |
No |
Yes |
|
| Marketing Analytics |
Yes |
No |
Yes |
|
| Case Reports |
Yes |
No |
Yes |
|
| Multiple Dashboards on Homepage |
Yes |
No |
Yes |
|
| Customer Profiles |
No |
No |
Yes |
|
| SQL Reporting |
No |
No |
Yes |
|
| Help Desk | ||||
| Case Management |
Yes |
Yes |
Yes |
|
| Email Based Ticketing |
Yes |
No |
Yes |
|
| Knowledge Base |
Yes |
Yes |
Yes |
|
| Self Service Portal |
Yes |
Yes |
Yes |
|
| Case Escalation & Queuing |
No |
No |
Yes |
|
| Collaboration | ||||
| Email Client |
Yes |
Yes |
Yes |
|
| Project Management |
Yes* |
Yes |
Yes |
|
| Outlook Plugin |
Yes |
No |
Yes |
|
| Word Plugin |
Yes |
No |
Yes |
|
| Thunderbird Plugin |
Yes |
No |
Yes |
|
| Firefox Plugin |
Yes |
No |
No |
|
| Activity Management |
Yes |
Yes |
Yes |
|
| Employee Directory |
Yes |
Yes |
Yes |
|
| Reminders & Alerts |
Yes |
Yes |
Yes |
|
| Team Notices |
Yes |
Yes |
Yes |
|
| Customization | ||||
| Module Builder |
No |
Yes |
Yes |
|
| Module Development Library |
Yes |
Yes |
Yes |
|
| Custom Fields |
Yes |
Yes |
Yes |
|
| Custom Modules |
Yes |
Yes |
Yes |
|
| Configure Tabs |
No |
Yes |
Yes |
|
| Assignment Notification |
Yes |
Yes |
Yes |
|
| Workflow Automation Rules |
Yes |
No |
Yes |
|
| Layout Editor |
Yes |
Yes |
Yes |
|
| Mobile | ||||
| PDA Edition |
Yes |
No |
Yes |
|
| Offline Client Synchornization |
No |
No |
Yes |
|
| Migration | ||||
| Data Import & Exports |
Yes |
Yes |
Yes |
|
| Duplicate Checking during Imports |
Yes |
Yes |
Yes |
|
| Upgrade Wizards |
Yes |
Yes |
Yes |
|
| Integration | ||||
| Web Services |
Yes |
Yes |
Yes |
|
| Cloud Connectors |
Yes |
Yes |
Yes |
|
| Module Manager |
Yes |
Yes |
Yes |
|
| Asterisk |
Yes |
No |
No |
|
| Security | ||||
| Access Control by Team |
Yes |
Yes |
Yes |
|
| Field Level Security |
Yes |
Yes |
Yes |
|
| Module Administration |
Yes |
Yes |
Yes |
|
| General Information | ||||
| Platform |
LAMP/WAMP |
LAMP/WAMP |
LAMP/WAMP |
|
| Database Support MySQL/Oracle/Postgres MySQL/Oracle/Postgres | ||||
| Type of License MPL GPL Commercial | ||||
| Database Support |
MySQL (Oracle, |
MySQL/Oracle/Postgres |
MySQL/Oracle/Postgres |
|
|
PostgreSQL – $) |
||||
| Type of License |
MPL |
GPL |
Commercial |
|
| Legend | ||||
| Yes | Feature Included | |||
| Yes* | Feature available as extension | |||
| No | Feature no available | |||
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