What is vTiger CRM:

Vtiger is a web-based and 100% Open Source Customer Relationship Management (CRM) system. With its enormous flexibility, its functions and modules, vtiger is especially suitable for the use in critical environments of your enterprise.

vtigervssalesforce

What is Salesforce CRM:

Salesforce.com is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco. It was founded in March 1999, in part by former Oracle executive Marc Benioff.

Comparison Matrix of vTiger v/s Salesforce:

Comparison Matrix
Module / Feature	VTiger CRM 6.1	Salesforce

Marketing Automation
Campaigns	Yes	Yes
Campaign Dashboard	Yes	Yes
Email Marketing	Yes	No (available in paid version)
Web-to-Lead Forms	Yes	No
List Management	No	No
Marketing Reports	Yes	Yes
SMS Notifier	Yes	No
Newsletter Management	No	Yes
Sales Force Automation
Leads	Yes	Yes
Contacts	Yes	Yes
Potentials / Opportunities	Yes	Yes
Accounts	Yes	Yes
Activities	Yes	No
Documents	Yes	Yes
Contracts	Yes	Yes
Products	Yes	Yes
Quotes	Yes	Yes
Sales	Yes	Yes
Invoice	Yes	No
Purchase Order	Yes	Yes
Account Hierarchy	Yes	Yes
Recycle Bin	Yes	Yes
Reporting
Sales Trends	Yes	Yes
Marketing Analytics	Yes	No (available in paid version)
Case Reports	Yes	Yes
Multiple Dashboards on Homepage	Yes	No
Customer Profiles	No	No
SQL Reporting	No	No
Help Desk
Case Management	Yes	Yes
Email Based Ticketing	Yes	No (available in paid version)
Knowledge Base	Yes	No (available in paid version)
Self Service Portal	Yes	No
Case Escalation & Queuing	No	Yes
Collaboration
Email Client	Yes	No (available in paid version)
Project Management	Yes*	No
Outlook Plugin	Yes	Yes
Word Plugin	Yes	Yes
Thunderbird Plugin	Yes	No
Firefox Plugin	Yes	No
Activity Management	Yes	Yes
Employee Directory	Yes	No
Reminders & Alerts	Yes	No
Team Notices	Yes	No
Customization
Module Builder	No	No
Module Development Library	Yes	No
Custom Fields	Yes	No
Custom Modules	Yes	No
Configure Tabs	No	No
Assignment Notification	Yes	No
Workflow Automation Rules	Yes	No
Layout Editor	Yes	No
Mobile
PDA Edition	Yes	No
Offline Client Synchornization	No	No
Migration
Data Import & Exports	Yes	No
Duplicate Checking during Imports	Yes	No
Upgrade Wizards	Yes	No
Integration
Web Services	Yes	No
Cloud Connectors	Yes	No
Module Manager	Yes	No
Asterisk	Yes	No
Security
Access Control by Team	Yes	No
Field Level Security	Yes	No
Module Administration	Yes	No

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