What is vTiger CRM:
Vtiger is a web-based and 100% Open Source Customer Relationship Management (CRM) system. With its enormous flexibility, its functions and modules, vtiger is especially suitable for the use in critical environments of your enterprise.
What is Salesforce CRM:
Salesforce.com is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco. It was founded in March 1999, in part by former Oracle executive Marc Benioff.
Comparison Matrix of vTiger v/s Salesforce:
|
Comparison Matrix |
|||
|
Module / Feature |
VTiger CRM 6.1 |
Salesforce |
|
| Marketing Automation | |||
| Campaigns |
Yes |
Yes |
|
| Campaign Dashboard |
Yes |
Yes |
|
| Email Marketing |
Yes |
No (available in paid version) |
|
| Web-to-Lead Forms |
Yes |
No |
|
| List Management |
No |
No |
|
| Marketing Reports |
Yes |
Yes |
|
| SMS Notifier |
Yes |
No |
|
| Newsletter Management |
No |
Yes |
|
| Sales Force Automation | |||
| Leads |
Yes |
Yes |
|
| Contacts |
Yes |
Yes |
|
| Potentials / Opportunities |
Yes |
Yes |
|
| Accounts |
Yes |
Yes |
|
| Activities |
Yes |
No |
|
| Documents |
Yes |
Yes |
|
| Contracts |
Yes |
Yes |
|
| Products |
Yes |
Yes |
|
| Quotes |
Yes |
Yes |
|
| Sales |
Yes |
Yes |
|
| Invoice |
Yes |
No |
|
| Purchase Order |
Yes |
Yes |
|
| Account Hierarchy |
Yes |
Yes |
|
| Recycle Bin |
Yes |
Yes |
|
| Reporting | |||
| Sales Trends |
Yes |
Yes |
|
| Marketing Analytics |
Yes |
No (available in paid version) |
|
| Case Reports |
Yes |
Yes |
|
| Multiple Dashboards on Homepage |
Yes |
No |
|
| Customer Profiles |
No |
No |
|
| SQL Reporting |
No |
No |
|
| Help Desk | |||
| Case Management |
Yes |
Yes |
|
| Email Based Ticketing |
Yes |
No (available in paid version) |
|
| Knowledge Base |
Yes |
No (available in paid version) |
|
| Self Service Portal |
Yes |
No |
|
| Case Escalation & Queuing |
No |
Yes |
|
| Collaboration | |||
| Email Client |
Yes |
No (available in paid version) |
|
| Project Management |
Yes* |
No |
|
| Outlook Plugin |
Yes |
Yes |
|
| Word Plugin |
Yes |
Yes |
|
| Thunderbird Plugin |
Yes |
No |
|
| Firefox Plugin |
Yes |
No |
|
| Activity Management |
Yes |
Yes |
|
| Employee Directory |
Yes |
No |
|
| Reminders & Alerts |
Yes |
No |
|
| Team Notices |
Yes |
No |
|
| Customization | |||
| Module Builder |
No |
No |
|
| Module Development Library |
Yes |
No |
|
| Custom Fields |
Yes |
No |
|
| Custom Modules |
Yes |
No |
|
| Configure Tabs |
No |
No |
|
| Assignment Notification |
Yes |
No |
|
| Workflow Automation Rules |
Yes |
No |
|
| Layout Editor |
Yes |
No |
|
| Mobile | |||
| PDA Edition |
Yes |
No |
|
| Offline Client Synchornization |
No |
No |
|
| Migration | |||
| Data Import & Exports |
Yes |
No |
|
| Duplicate Checking during Imports |
Yes |
No |
|
| Upgrade Wizards |
Yes |
No |
|
| Integration | |||
| Web Services |
Yes |
No |
|
| Cloud Connectors |
Yes |
No |
|
| Module Manager |
Yes |
No |
|
| Asterisk |
Yes |
No |
|
| Security | |||
| Access Control by Team |
Yes |
No |
|
| Field Level Security |
Yes |
No |
|
| Module Administration |
Yes |
No |
|
Do You Need more information?
For any further information / query regarding Technology, please email us at info@varianceinfotech.com
OR call us on +1 630 534 0220, Alternately you can request for information by filling up Contact Us
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