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The COVID – 19 pandemic has not only hit human lives but also businesses and communities. It’s a real challenge for organizations to come out of this challenge in order to imagine their business. Salesforce has come up with a new product which can help companies and communities safely reopen their business while putting employee health and safety first. is an aggregate of specialist advice, partners solutions, and products to help organizations around the globe to reopen, recover, reskill their workforce, and respond efficiently to the crisis. The entire suite is built on the Salesforce platform powered by Customer 360.
It includes new solutions to accelerate private and public sector response to the COVID-19 pandemic, including employee wellness assessment; shift management; contact tracing; emergency response management; and grants and volunteer management. The Command Center brings all data streams together so that businesses and communities can make more informed decisions.
What is

There are six applications that come under the response ‘umbrella’:
  • Contact Tracing App
  • Shift Scheduling App
  • Emergency Response Management (ERM) App
  • Volunteer and Grants Management
  • Employee Wellness Assessment
  • Workforce Reskilling – Mobile App myTrailhead
After an overview of each application, we’ll take a look at where they all unite: the Workplace Command Center.
Contact Tracing App:

It allows leaders to manually track health & relationships contacts in a safe & private approach by collecting individual data in order to mitigate the spread of COVID-19.
Shift Management App:

This will help to balance workplace coverage and employee availability while creating new capacity models that enable a safe return to work. This will control office density as organizations can avoid large groups in the office.
Emergency Response Management App:

This is a comprehensive suite of products built in partnership with Accenture that allows health organizations and government agencies to manage all types of emergencies, deliver emergency care, and allocate resources quickly.
Volunteer and Grants Management:

This helps organizations fulfill their relief goals by providing flexible, scalable tools to streamline volunteer coordination and grantmaking processes.


Employee Wellness Assessment:

This is a part of the Command Center & helps securely monitor employee health and safety.
Workforce Reskilling – Mobile App myTrailhead:

Delivers content to help employees skill up on new ways of working with out-of-the-box training, learning and wellness programs. In addition, employers can ensure returning employees comply with new safety policies and have the information they need to succeed.
Workplace Command Center:

The Command Center is a single-pane-of-glass where business leaders can manage all the complexities related to business resuming including evaluating the return-to-work readiness across locations, employee welfare, visitor tracking, making data-driven business decisions, and efficient communication. Command Center integrates data from internal applications & employee wellness surveys and surface public data through the Tableau COVID-19 data hub. Leveraging Mulesoft, data from other sources can also be integrated for custom data visualizations.
Earlier, Salesforce has launched Salesforce Care to help its customers and communities to stabilize during the initial response to the COVID-19 pandemic Salesforce Care is a suite of solutions free for 90-days designed to guide and help businesses stay in touch with employees and customers with real-time data.
To help its customers deal with the next phase of the global Coronavirus pandemic, Salesforce has released a set of new innovative tools called
Pricing and Availability:

All of the above-mentioned products are generally available from June 2020, with different services priced as separate add-ons for existing Salesforce subscriptions. New and existing customers should visit for additional details on how to get started today.

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