Hello Folks,
In Dynamics CRM 2016 Online Do you had any requirement to track Incident(Case) email sent out from CRM and coming to the CRM ?
Variance Team implemented such feature in Dynamics CRM to track incoming and outgoing email by retrieving case # from subject line and update status of the case.
1. Case Form:
Status in the case form updated based on incident #.
2. Incoming email:
Update status of Incident based by retrieving Incident # information from subject of the email received in Dynamics CRM.
3. Outgoing email:
Update status of Incident based by retrieving Incident # information from subject of the email sending out from Dynamics CRM.
Do You Need more information?
For any further information / query regarding Technology, please email us at info@varianceinfotech.com
OR call us on +1 630 534 0220, Alternately you can request for information by filling up Contact Us
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