Integrate vTiger CRM to Vicidial

The steps are mention below,

• Set user, campaign and roles in vicidial.
• Go to Admin system settings and set your vTiger DB information.
• By Default vicidial set Phone code to 1 which we needs to change if you dial for UK or other country.
• To change the phone code, go to admin -> Carrier select your carrier and change the DialPlan entry as shown in image below,
  

Set 44 instead of 91 as country code from below if you want to call in UK,
exten => _919XXXXXXXX,n,Dial(Sip/${EXTEN:3}@sip.provider.mx,90,tTrk)

• vTiger 5.3.0 support PHP3.MD5 so when sync Vicidial with vTiger, its update the matched user password in vTiger with MD5 version so we unable to logged in.
• The solution is either you update the code of vicidial so it set crypt_type=’MD5′ in Users Table Or you can fired update query on vTiger Users table to set crypt_type=’MD5′
• Vicidial consider only default roles like H2,H3,H4,H5 so we should have to set Roles up to 5 in vTiger otherwise users will not be display in vTiger Users if we have roles of the users different that H2-H5.
• Once vTiger has been sync and if you already integrate X-Lite or other SIP phone then go to vTiger leads module and try to make a call which will open leads in vtiger and redirect to vicidial call.

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