Hello Folks,

In Dynamics CRM 2016 Online Do you had any requirement to track Incident(Case) email sent out from CRM and coming to the CRM ?

Variance Team implemented such feature in Dynamics CRM to track incoming and outgoing email by retrieving case # from subject line and update status of the case.

Status in the case form updated based on incident #.

Update status of Incident based by retrieving Incident # information from subject of the email received in Dynamics CRM.

Update status of Incident based by retrieving Incident # information from subject of the email sending out from Dynamics CRM.

 

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