Social CRM, SaaS Sales to Reshape CRM Market

The next few years will reshape the CRM market, significantly altering the way manufacturers and other businesses buy and use CRM software.That’s the forecast from the CRM analysts at research firm Gartner. They predicted in a recent report that trends such as social CRM, the SaaS delivery model, and more empowered consultants and systems integrators will be crucial factors in changing the market for customer relationship management software.

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