What is Salesforce Service Cloud and Its Features

What is Salesforce Service Cloud?


Salesforce Service Cloud is a CRM solution offered by Salesforce. It’s a complete solution that works for call center and customer service platforms. It is specially designed to enhance customer service on both ends(support agent and customer) within a single solution. Service Cloud features include a Case Assignment Rule, Omni-Channel,Case escalation Rule, Knowledge base etc.
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