Variance infotech has successfully integrated dialer with vTiger.
The Dialer has been Integrated with CRM to provide some added functionality:
It allows agent to call the customer from CRM screen itself.
Agent can update the call status from CRM which will be passed to dialer.
It will allow to pass back and forth information from CRM to dialer.
Agent can get the call details report directly from the CRM.
Overall, it will enhance the user experience and productivity as user need to use CRM only to make and dispose off the calls.
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