Category Archives: CRM

The technologies driving cryptocurrencies such as Bitcoin and Etherium might not be a household name as yet but it really is getting traction quick. The future of all these cryptocurrencies might be uncertain, but Blockchain by itself is likely to stick around. They have started out a world of opportunities and can potentially transform the way in which current technology and business procedures function. Keeping that in mind, you will concentrate on how Blockchain will probably affect Customer Relationship Management down the road.

General Data Protection Regulation (GDPR) is a regulation adopted by the EU Parliament and Council which protects personal data of EU citizens . It was passed into legislation on May 2016 and will be moving into full force starting May 25, 2018.

As we launch into 2018, CRM industry experts predict that automation, with a healthy dose of artificial intelligence, will be the dominant trend this year. Companies will find themselves under increased pressure to automate repetitive and routine tasks to free up customer-facing employees to concentrate on more strategic and more complicated customer issues. Automating repetitive processes certainly isn’t a new concept, but the addition of advanced technologies, including artificial intelligence and machine learning, promises to add a whole new dimension to sales, marketing, and customer service, and not just in 2018 but for many years to come.