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Using a simple web form, we can allow our customers to submit cases directly to our customer support group online.These cases will be automatically created in salesforce.com.
1. Go to Setup –> Search for Case and Select –> Web-to-Case HTML Generator.
2. Select the required fields and enter the return URL and click “Generate” button.

web-to-case-html

3. Copy and paste the HTML generated in your blog or website.
4. Click “Finished” Button.

web-to-case-html-setup

5. Go to the form created using generated HTML in your blog or website.
6. Click “Submit Query” button.

web-to-case-form

7.Check the created Case in your Salesforce organization.
Point to Remember:


  • Web-to-case can generate up to 5000 cases per day.
  • To avoid spam filtering create validation rules, utilize captcha, using web services to filter out spam cases.
  • If your organization exceeds its daily limit, the default case owner which is specified in the settings will receive an email containing additional information.
  • All required fields must have a value before a record can be created via Web-to-Case.
  • Salesforce doesn’t support Rich text area(RTA) fields on web-to-Case forms. If RTA is entered into the fields, it is converted into plain text form, and case is created.

Thanks For the Reading www.varianceinfotech.com


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For any further information / query regarding Technology, please email us at info@varianceinfotech.com OR call us on +1 630 861 8263, Alternately you can request for information by filling up Contact Us
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