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Hello Folks,
In Dynamics CRM 2016 Online Do you had any requirement to track Incident(Case) email sent out from CRM and coming to the CRM ?

Variance Team implemented such feature in Dynamics CRM to track incoming and outgoing email by retrieving case # from subject line and update status of the case.

1. Case Form:

Status in the case form updated based on incident #.

case-form


2. Incoming email:

Update status of Incident based by retrieving Incident # information from subject of the email received in Dynamics CRM.

incoming-email


3. Outgoing email:

Update status of Incident based by retrieving Incident # information from subject of the email sending out from Dynamics CRM.

out-going-email


We will keep you posted for more development work from our team !!!

Do You Need more information ?


For any further information / query regarding Technology, please email us at info@varianceinfotech.com OR call us on +1 630 861 8263, Alternately you can request for information by filling up Contact Us
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