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What is vTiger CRM:


vTiger CRM is Open Source CRM software, used mainly by small and medium-sized businesses. vTiger CRM can be used to manage your company’s wide CRM and Inventory Management activities, such as sales force automation, customer support & service, marketing automation, procurement & fulfillment effectively.

vtigervssugar

What is Sugar CRM:


The Sugar CRM project was started with the belief that open source technologies had reached a point of maturation where a fast, flexible and feature-rich product could be delivered to companies who did not have money to burn. In less than two years, Sugar CRM has proven that a best-in-class CRM system can be built and delivered to customers in a more economical fashion.


Comparison Matrix of vTiger v/s Sugar:

Comparison Matrix

Module / Feature

VTiger CRM 6.1

SugarCRM 7.2

OpenSource Edition

Community Edition

Enterprise Edition (PAID)

Marketing Automation
Campaigns

Yes

Yes

Yes

Campaign Dashboard

Yes

Yes

Yes

Email Marketing

Yes

No

Yes

Web-to-Lead Forms

Yes

No

Yes

List Management

No

No

Yes

Marketing Reports

Yes

No

Yes

SMS Notifier

Yes

  No

Newsletter Management

No

Yes

Yes

Sales Force Automation
Leads

Yes

Yes

Yes

Contacts

Yes

Yes

Yes

Potentials / Opportunities

Yes

Yes

Yes

Accounts

Yes

Yes

Yes

Activities

Yes

Yes

Yes

Documents

Yes

No

Yes

Contracts

Yes

No

Yes

Products

Yes

No

Yes

Quotes

Yes

No

Yes

Sales

Yes

No

No

Invoice

Yes

No

No

Purchase Order

Yes

No

No

Account Hierarchy

Yes

No

No

Recycle Bin

Yes

No

No

Reporting
Sales Trends

Yes

No

Yes

Marketing Analytics

Yes

No

Yes

Case Reports

Yes

No

Yes

Multiple Dashboards on Homepage

Yes

No

Yes

Customer Profiles

No

No

Yes

SQL Reporting

No

No

Yes

Help Desk
Case Management

 Yes

Yes

Yes

Email Based Ticketing

Yes

No

Yes

Knowledge Base

Yes

Yes

Yes

Self Service Portal

Yes

Yes

Yes

Case Escalation & Queuing

No

No

Yes

Collaboration
Email Client

Yes

Yes

Yes

Project Management

Yes*

Yes

Yes

Outlook Plugin

Yes

No

Yes

Word Plugin

Yes

No

Yes

Thunderbird Plugin

Yes

No

Yes

Firefox Plugin

Yes

No

No

Activity Management

Yes

Yes

Yes

Employee Directory

Yes

Yes

Yes

Reminders & Alerts

Yes

Yes

Yes

Team Notices

Yes

Yes

Yes

Customization
Module Builder

No

Yes

Yes

Module Development Library

Yes

Yes

Yes

Custom Fields

Yes

Yes

Yes

Custom Modules

Yes

Yes

Yes

Configure Tabs

No

Yes

Yes

Assignment Notification

Yes

Yes

Yes

Workflow Automation Rules

Yes

No

Yes

Layout Editor

Yes

Yes

Yes

Mobile
PDA Edition

Yes

No

Yes

Offline Client Synchornization

No

No

Yes

Migration
Data Import & Exports

Yes

Yes

Yes

Duplicate Checking during Imports

Yes

Yes

Yes

Upgrade Wizards

Yes

Yes

Yes

Integration
Web Services

Yes

Yes

Yes

Cloud Connectors

Yes

Yes

Yes

Module Manager

Yes

Yes

Yes

Asterisk

Yes

No

No

Security
Access Control by Team

Yes

Yes

Yes

Field Level Security

Yes

Yes

Yes

Module Administration

Yes

Yes

Yes

General Information
Platform

LAMP/WAMP

LAMP/WAMP

LAMP/WAMP

Database Support MySQL/Oracle/Postgres MySQL/Oracle/Postgres
Type of License MPL GPL Commercial
Database Support

MySQL (Oracle,

MySQL/Oracle/Postgres

MySQL/Oracle/Postgres

PostgreSQL – $)

Type of License

MPL

GPL

Commercial

Legend
Yes Feature Included
Yes* Feature available as extension
No Feature no available


Do You Need more information ?


For any further information / query regarding Technology, please email us at info@varianceinfotech.com
OR call us on +1 630 861 8263, Alternately you can request for information by filling up Contact Us
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